At Network Brainiacs, we strive to provide the best services and products to our customers. This Fulfillment Policy outlines our procedures regarding order fulfillment, cancellations, and refunds. Our goal is to ensure a seamless experience for our clients while maintaining the highest standards of service.

Order Fulfillment

1. Order Processing:

  • Orders are processed within 1-2 business days after payment is received.
  • Customers will receive an order confirmation email containing details of their purchase and estimated delivery times.

2. Shipping:

  • We offer various shipping options to meet our customers' needs. Shipping costs and delivery times vary depending on the chosen method and destination.
  • A shipping confirmation email, including tracking information, will be sent once the order is dispatched.

3. Delivery:

  • Delivery times are estimated and may be subject to delays due to factors beyond our control, such as weather conditions or carrier delays.
  • Customers are encouraged to track their shipments using the provided tracking number for up-to-date information.

Cancellation Policy

1. Order Cancellations:

  • Customers may cancel their order within 24 hours of placing it for a full refund.
  • To cancel an order, please contact our Customer Support team at with your order number and cancellation request.

2. Cancellation after Dispatch:

  • Once an order has been dispatched, it cannot be canceled. Customers must follow the return process for a refund or exchange.

Refund Policy

1. Eligibility for Refunds:

  • Products may be returned for a refund within 7 days of receipt, provided they are in their original condition, unused, and in the original packaging.
  • Digital products or services are eligible for refunds within 14 days of purchase if the product or service has not been accessed or used.

2. Return Process:

  • To initiate a return, contact our Customer Support team at with your order number and reason for return.
  • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

3. Processing Refunds:

  • Once the returned product is received and inspected, we will notify the customer of the approval or rejection of their refund.
  • Approved refunds will be processed within 7-10 business days and credited to the original payment method.

4. Non-Refundable Items:

  • Certain items are non-refundable, including but not limited to gift cards, downloadable software products, hardware that was installed, and personalized items.
  • Any product that is returned more than 7 days after delivery is not eligible for a refund.

Exchange Policy

1. Exchanges:

  • If you receive a defective or damaged product, you may request an exchange within 14 days of receipt.
  • To initiate an exchange, contact our Customer Support team at with your order number and details of the defect or damage.
  • Exchanges are processed once the defective or damaged product is received and inspected.

Contact Us

If you have any questions or concerns regarding our Fulfillment Policy, please contact us at:

  • Email:
  • Phone: 973-607-3743
  • Mailing Address: 200 Valley Road Suite 200 Mount Arlington, NJ 07856

Thank you for choosing Network Brainiacs. We appreciate your business and are committed to providing you with the best service possible.