Careers

Build a career, not just a ticket queue.

We're a mission-driven MSP in Mount Arlington, NJ. If you care about doing the job right and treating clients like partners, let's talk.

Our culture isn't for everyone — and that's okay

More than an IT company.

Every Monday morning we start the week together in prayer. Every Friday we close it by thanking God for the chance to serve and reflecting on what we did as a team.

We're rooted in faith, service, and excellence. That framing shows up in how we treat clients, how we talk to each other, and how we handle mistakes. It won't suit every candidate — and we'd rather tell you that up front than discover it six months in.

If that resonates, keep reading.

What you get here

• A team that has your back
• Direct ownership of your work
• Leadership that listens and pays for your growth
• Clients who treat us like partners, not vendors
• The tools to actually do the job — AI, automation, training

Our values

What we actually hire and fire on.

Lead with integrity

What we say to a client in the room is the same thing we say about them out of it.

Servant's heart

The job is to make the client's day easier — not to look smart at their expense.

Continuous learning

Certifications, AI, automation — if it makes you sharper, we'll help you pay for it.

Family-like support

We show up for each other. Tough week at home? The team has you.

Accountability as a unit

We win and lose together. No one is an island, no one gets hung out to dry.

Celebrate the wins

Small wins, big wins, client wins, personal wins. All of them count, all of them get called out.

Benefits

Benefits that treat you like a person.

Competitive salary + performance bonuses
Health, dental, and vision insurance
401(k) with company match
Paid time off + observed holidays
Your birthday off
Certification reimbursement
Professional development budget
Prayer together Monday, gratitude Friday

Open roles

Where we're hiring next.

Don't see your role open? We keep a talent pool for when we grow — send us a note and we'll reach out when the right seat opens up.

Account Manager

Now Hiring

Owns the client relationship after the sale — driving retention, client satisfaction, renewals, strategic technology conversations, referrals, and account growth. Not a traditional sales role: this person's #1 job is making sure clients stay.

Mount Arlington, NJ (onsite)

$75,000 / yr

Mon–Fri · 8:00–5:00

Local travel to client sites as needed

What you'll do

Own and strengthen relationships with assigned clients as their primary business relationship contact
Run regular check-ins and QBRs, spot risk early, and get ahead of concerns before they become retention issues
Own renewals and pricing/scope conversations — including transitioning acquired or legacy clients toward our service standards and pricing
Identify upsell and cross-sell opportunities across cybersecurity, Microsoft 365, hardware, projects, cloud, and other managed services
Ask for referrals from happy clients, and coordinate internally with Support, Projects, Billing, and leadership so commitments get delivered

What we're looking for

3+ years in account management, customer success, or client relationship management (B2B)
Strong communication and presentation skills — comfortable with business owners, executives, and decision-makers
Proven ability to manage tough client conversations — pricing, renewals, service concerns, and account expansion
Strong organization and follow-through, managing multiple client relationships at once
MSP/IT industry experience strongly preferred, not required for the right relationship-focused hire

Interested? This role is posted on our hiring platform — you must apply through the link below to be considered.

Apply now

Support Services Technician

Now Hiring

Entry-level to Network Administrator. Two positions open — one in Mount Arlington, NJ and one in Frederick, MD. Where you land in the range depends on what you can do today, not where you're starting from.

2 positions available: Mount Arlington, NJ (1) and Frederick, MD (1). You'll choose your preferred location — or either — during the application.

Mount Arlington, NJ or Frederick, MD (onsite)

$35,000 – $70,000 / yr

Mon–Fri · 8:00–5:00

Local travel to client locations as needed

What you'll do

Troubleshoot and resolve issues across both Windows and macOS — operating systems, applications, hardware, printers, connectivity, and peripherals
Support and troubleshoot Mac desktops and MacBooks alongside Windows PCs in business environments
Diagnose networking issues: TCP/IP, DNS, DHCP, Wi-Fi, VLANs, VPNs, switches, routing, and firewalls
Support Microsoft 365, Active Directory / Entra ID, Windows Server, endpoints, and client infrastructure
Own assigned tickets end-to-end — troubleshooting, client communication, and documentation
Provide both remote and onsite technical support to clients
Escalate when appropriate while continuing to learn from more advanced technicians
Communicate technical problems and solutions clearly, without unnecessary jargon

What we're looking for

A genuine interest in technology and troubleshooting
Familiarity with Windows and/or macOS, appropriate to your experience level
Strong logical, methodical problem-solving skills
Excellent communication and customer-service skills
A willingness to learn new technologies and accept coaching
Valid driver's license and reliable transportation for occasional client-site visits
Entry-level candidates encouraged to apply — professional IT experience isn't required

How compensation breaks down by level

$35,000–$45,000

Entry Level / Junior

Little or no professional IT experience. We're looking for aptitude, attitude, communication skills, and a serious desire to build a career in technology.

$45,000–$55,000

Support Technician

Independently resolve common Windows and macOS, Microsoft 365, hardware, software, user-administration, and basic networking issues.

$55,000–$65,000

Advanced Support / Systems Technician

Comfortable with more advanced Microsoft 365, Active Directory, Windows Server, endpoint, networking, firewall, and VPN issues with limited escalation.

$65,000–$70,000

Network Administrator Level

Own complex issues start to finish — diagnose, find the root cause, implement the fix, communicate with the client, document, and close — without routinely relying on someone else.

Interested? This role is posted on our hiring platform — you must apply through the link below to be considered.

Apply now

Network Administrator

Filled

Tier 3 escalation, automation-minded network pro who treats recurring issues as scripting opportunities and isn't afraid to put AI to work.

Mount Arlington, NJ (onsite)

$75,000 / yr

Mon–Fri · 8:00–5:00

Local travel to client sites

What you'll do

On-site network audits and improvements across client environments
Firewalls, VLANs, wireless access points, switches, routers
Write and maintain PowerShell / Python automation
Leverage AI tools (ChatGPT Business) to accelerate research and deployment
Mentor junior technicians; act as Tier 3 escalation

What we're looking for

CompTIA Network+, Cisco CCNA, or equivalent
3+ years managing complex networks
Fortinet, Datto, ThreatLocker, Microsoft 365, Autotask, IT Glue a plus
Local to North Jersey or willing to commute daily

Marketing Administrator

Filled

Execute the marketing playbook alongside the CXO — content, CRM hygiene, social, events, and LinkedIn outreach on behalf of leadership.

Mount Arlington, NJ (onsite)

$40,000 – $50,000 / yr

Mon–Fri · 8:00–5:00

Occasional, for marketing events

What you'll do

Ship 8+ content pieces per month across channels
Own CRM data integrity in Keap
Run email campaigns and support SEO initiatives
Coordinate trade shows and webinars
LinkedIn outreach on behalf of leadership

What we're looking for

1+ years marketing or marketing ops experience
CRM proficiency (Keap preferred) + email marketing tools
Social tools (Buffer, Meta Suite) and Google Analytics
Canva or Adobe Creative Suite a plus

How we hire

From application to “you’re in” — seven stages.

Every stage is deliberate. No one gets hired at Network Brainiacs off a good resume and a gut feel — you’ll meet the team, the CEO, and HR before a single dollar is offered.

STEP 01
30–45 min · on your own time
Character & skills assessment
Every role links to a required assessment — soft skills, character, and role-relevant aptitude. We don't review resumes without it, and we read every completed one. No score, no next step.
STEP 02
15–20 min · on your own time
One-way video interview
Strong assessments move to a recorded video interview. Just you and the camera, answering our questions at your pace. Our team reviews as a group so you're not judged by one person's bad day.
STEP 03
15 min · scheduled
Alignment call with the CEO
A quick call with Victor to make sure we're on the same page — salary, hours, commute, what you're looking for. Short and direct. No sales pitch.
STEP 04
30–45 min · scheduled
HR interview
A deeper conversation on culture fit, references, background, and logistics. The point is to make sure this is a place you'd thrive — not to trip you up.
STEP 05
45–60 min · scheduled
Team interview on Teams
You meet the people you'd actually work with — full team video call. If the team says yes, you're in. If they don't, we tell you why and how.
STEP 06
15–30 min · scheduled
Offer call from the CEO
If the team votes yes, Victor calls you personally to make the offer. No email surprise. You get to ask anything and take the night to think it over.
STEP 07You’re hired
Same week
Offer letter + you're in
The offer letter lands in your inbox. You sign it and send it back — that's when it's official. We kick off onboarding and plan your first week.

Heads up: we don’t review applications without a completed assessment. No resume or cover letter required — the assessment and the video interview tell us what we need. Status questions: info@networkbrainiacs.com.