In this time of uncertainty brought about by the COVID-19 pandemic, communication is more important than ever. Organizations are struggling to stay connected with their remote workforces, as well as clients and partners. Along with clients and partners who need assistance. VoIP telephony offers the perfect solution. Aside from ensuring good communication, VoIP has a raft of other benefits to offer your organization in this difficult time. Read on to learn all about them. Ultimately, VoIP telephony ensures effective communication and business continuity in times of crisis.
VoIP telephony Facilitates remote work and service delivery
VoIP is a tool for organizations that have rolled out work-from-home setups. Through VoIP platforms like Skype, remote workers can jump on calls and join meetings from anywhere, at any time. Employees stay connected as long as they have an internet-connected device — they don’t need any additional hardware. Managers can also easily check in with their teams through direct calls, voice notes, and instant messaging.
VoIP solutions also promote teamwork so workflows stay efficient. When collaborating on Office 365, third-party VoIP integrations allow your employees to send files and provide immediate feedback easily.
VoIP is especially useful in essential services like healthcare; doctors can hold remote consultations with patients who are housebound because of the pandemic. Healthcare providers can even make and take audio or video calls on VoIP phones or other devices provided it’s done over a safe, HIPAA-compliant network.
VoIP telephony Improves customer interaction
The pandemic has tensions running high, and customers want instant feedback now more than ever. The auto-attendant feature of VoIP solutions ensures that customers get the person best suited to assist, even those working remotely. Auto-attendants also give status updates to callers in emergency or disaster situations. This makes them an invaluable tool for conveying important messages to your clients.
There are settings to send voicemails straight to your smartphone. This ensures that you get messages and return calls regardless of your location.
Reduces expenses
Businesses everywhere are already feeling the financial hit of the pandemic. Many companies have temporarily closed, and experts predict that this will continue in the months ahead. The International Monetary Fund has declared that the global economy is now in a recession. As such, you may be looking for ways to save money and keep your business afloat.
Switching to a hosted VoIP infrastructure is one of the best ways to cut back on expenses. The upfront costs are minimal as the service is delivered over an existing data network. Plus, VoIP is completely flexible. It allows you to scale up or down the number of lines or features depending on your needs. You pay a single, flat monthly fee only for what you use, which in fact, makes budgeting a breeze.
Need help choosing and setting up a VoIP solution that meets your organization’s needs? Give our experts a call today.
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